October 27, 2023
Delivery Can Tip Loyalty Scales for Diners Deciding Where to...
As restaurants look to drive customer loyalty, PYMNTS Intelligence finds that the rise of digital ordering may be expanding restaurants’ reach beyond their immediate vicinity. By the Numbers PYMNTS Intelligence’s...
October 19, 2023
Grubhub Orders Fall off as Competitors Gain Ground
Grubhub is taking a hit amid ongoing financial challenges, even as competitors continue their growth. The aggregator’s owner, Just Eat Takeaway, shared in its third quarter 2023 financial results Wednesday (Oct. 18)...
October 17, 2023
DoorDash Remains on Top of PYMNTS Provider Ranking of Aggregator...
PYMNTS’ Provider Ranking of Aggregators did not see much movement this month, but it did see Talabat make its first appearance on the top-10 list. The Top 5 DoorDash stays...
October 11, 2023
Uber Eats Announces Multi-Store Ordering in Bid for Consumer Loyalty
With leading restaurant aggregators offering roughly interchangeable services, Uber Eats is expanding its capabilities with the addition of Multi-Store Ordering to stand out to consumers. The company announced Wednesday (Oct....
October 11, 2023
Grubhub Wants to Be Room Service for Hotels Without Restaurants
To reach new customers and drive sales, Grubhub is looking to hotels that do not offer dining options as a key opportunity. In an interview with PYMNTS, Adam Herbert, senior...
October 09, 2023
CE 100 Index Slips 1% as Eat Pillar Declines, Offsets...
The CE 100 Index ended its first full trading week of the fourth quarter down 1%. Six pillars lost ground, and four made slight gains. The best-performing pillar was the...
October 03, 2023
Amazon Adds Traditional Self-Checkout Amid Autonomous Tech Hesitance
It seems consumers may not be comfortable yet with fully autonomous stores, as Amazon is continuing to add traditional self-checkout kiosks to its Just Walk Out stores. In a Friday...
September 29, 2023
NYC May See Surge in Pickup With Food Delivery Wage...
With mandated increases in delivery drivers’ pay, New York City is likely to see off-premise restaurant customers shift to pickup to avoid steeper fees. Uber, DoorDash and Grubhub lost their...
September 28, 2023
New York Court Rules Food Delivery Platforms Must Pay Minimum...
The New York State Supreme Court has reportedly ruled that Uber Technologies, DoorDash and Grubhub must pay their food delivery couriers a minimum of $17.96 per hour. The court’s decision comes after the three delivery...
The gig economy has become an appealing option for American workers seeking flexible self-employment, but delayed payouts can quickly drive these workers into financial hardship, especially if the delays become a regular occurrence. In this month’s Expanding Payments Choice Playbook, a collaboration with Onbe, PYMNTS talked with Grubhub’s Mrugesh Bavda about how the food aggregator’s instant payments program improves its drivers’ financial freedom and loyalty.