This collaboration aims to offer substantial cost savings, improved customer convenience and enhanced sustainability, the companies said in a Monday (Nov. 13) press release.
By utilizing the ReverseLogix end-to-end returns management system (RMS), customers can benefit from significant cost savings on return shipments to their warehouse or facility, according to the release. Pitney Bowes’ competitive shipping rates are directly accessible within the RMS platform, allowing brands to access a consolidated returns service. Consumers can return items to Pitney Bowes’ network of national locations or through USPS pickups.
Through this partnership, Pitney Bowes will sort, process, consolidate and ship returns to each merchant, benefitting both companies’ ecosystems and their customers, the release said. Pitney Bowes clients will gain access to new RMS capabilities for rapid deployment, providing deeper insights and data across the entire returns process. Additionally, this collaboration will protect brands against return fraud and policy abuse.
Customers utilizing the combined solution will enjoy lower shipping costs as ReverseLogix customers gain access to highly competitive rates through co-mingled, aggregated return shipments, according to the release.
Consumer convenience will also be improved, with a network of USPS pick-up services and drop-off locations offering more choices when making returns, the release said. This will also provide consumers with peace of mind when receiving faster refunds or credits.
Furthermore, this partnership will contribute to improved corporate sustainability by reducing waste and lowering emissions, per the release. Shipment consolidation will decrease the number of trips needed to move returned items back to the merchant, aligning with the goals of organizations aiming to achieve greener supply chains.
Brands and retailers are actively exploring ways to minimize return costs and encourage repeat purchases, all to help customers discover better-fitting products and foster loyalty, PYMNTS reported in October.
They are undertaking these efforts at a time when 16.5% of purchases made in the United States are returned.