returns

Apparel Retailers Use New AI Features to Reduce Online Returns
Apparel Retailers Use New AI Features to Reduce Online Returns
June 07, 2024  |  Retail

As clothing brands and retailers continue to struggle with the costly problem of returns, many are turning to artificial intelligence to help consumers buy products...

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Amazon and Walmart Use GenAI to Cut Vendor Costs
Amazon and Walmart Use GenAI to Cut Vendor Costs
June 07, 2024  |  Retail

As Amazon and Walmart compete for retail dominance, the two industry giants are implementing generative artificial intelligence across the supply chain to cut costs and...

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Reimbursement Backlash Forces Hemsley Out at UK’s Payment Systems Regulator
Reimbursement Backlash Forces Hemsley Out at UK’s Payment Systems Regulator
June 02, 2024  |  Regulation

The managing director of Great Britain’s Payments Systems Regulator (PSR) is reportedly stepping down. As Bloomberg News noted in a report Saturday (June 1), Chris...

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UPS Looks to Returns, Big-and-Bulky Deliveries to Boost Shipping Volumes
UPS Looks to Returns, Big-and-Bulky Deliveries to Boost Shipping Volumes
April 23, 2024  |  Earnings

UPS is looking to returns and big-and-bulky deliveries to expand its addressable market at a time when its shipping volumes have been decreasing.  The company...

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Amazon Merchants Battle Wave of Bogus Returns
Amazon Merchants Battle Wave of Bogus Returns
April 04, 2024  |  Amazon

The battle against the $101 billion returns fraud problem has reportedly taken a new turn. It involves sellers on Amazon sending off their wares, only to get “returns” that...

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Retailers’ Online Shoppers Demand Easy Returns
Retailers’ Online Shoppers Demand Easy Returns
April 01, 2024  |  eCommerce

When consumers choose which retailers to shop with online, the returns process is top of mind. By the Numbers The PYMNTS Intelligence report “The Online...

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AI Proves Effective in Stopping eCommerce Returns Fraud
AI Proves Effective in Stopping eCommerce Returns Fraud
March 28, 2024  |  eCommerce

Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much...

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Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

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FedEx and Amazon Explored Partnership in eCommerce Returns Last Year
FedEx and Amazon Explored Partnership in eCommerce Returns Last Year
March 18, 2024  |  eCommerce

FedEx and Amazon reportedly engaged in discussions last year about a potential partnership to handle the increasing volume of eCommerce returns. Although no deal was reached, the talks...

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