This collaboration brings together Vizalogix’s hub of engagement layers designed to enhance interactions with customers, equipment dealers and manufacturers, and Texada’s platform for the construction equipment industry market, Vizalogix said in a Friday (Nov. 10) press release.
Vizalogix joined the Texada Partner Program and can operate within Texada’s platform. It can enable AR-enhanced live video calls between construction dealers and technicians and their customers, according to the release.
“Partnering with Texada is a big step forward for us,” Vizalogix CEO and founder Shawn Bonnington said in the release. “With tools like TethrIT Now and our focus on improving the customers’ experience with their equipment dealers, we’re ready to set new standards for service in the industry.”
TethrIT Now integrates AR and video technology to help businesses deliver remote technical support, according to the Vizalogix website. The tool improves communication, collaboration and productivity by empowering support teams to see what their customers see and guide them through complex tasks with the help of AR overlay tools.
The Texada Partner Program aims to introduce new solutions to the construction equipment industry by bringing together top software companies in the space, according to the release.
With the addition of Vizalogix’s user-centric digital tools, the companies aim to help construction equipment businesses grow, the release said.
“Solving customers’ problems in real time through innovative technology increases dealerships’ operational efficiency while creating a unique customer experience that increases brand loyalty,” Vizalogix said in the release.
PYMNTS Intelligence found that construction firms are looking to technology to help them improve operations and build resilience. Thirty percent of such firms said they are preparing for a possible recession by investing in technology to save time and costs, according to “Building Better Cash Flow in Construction With Digital Payments,” a PYMNTS and American Express collaboration.
The report found that construction firms are planning to add technology to accelerate payments, reduce financing costs and streamline back-office processes — solutions that address common problems in the construction industry.
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