Janover has added email capabilities to the artificial intelligence (AI) agent on its business-to-business (B2B) marketplace connecting commercial real estate borrowers and lenders.
Along with email, the AI-based agent already communicates via chat, voice and text, the company said in a Monday (July 31) press release.
“With the initial launch of our chat, voice and text features earlier this year, we witnessed an immediate improvement in our loan closure rate,” Janover CEO Blake Janover said in the release. “The new AI-based email capabilities provide us a complete feature set with the ability to manage both inbound and outbound communications through state-of-the-art technology to make loan products more accessible and efficient for all stakeholders.”
The AI is designed to streamline borrower qualification and document collection, while providing an improved customer experience, according to the press release. The platform already processes more than $2 billion in financing applications per month.
Janover plans to leverage its AI and machine-learning (ML) technologies to analyze critical market trends and valuations, as well as enhance overall underwriting standards, the release said. Furthermore, these technologies will improve the outcomes of loan origination, distribution and matching.
The company aims to provide a more focused, knowledgeable and personalized loan process for potential borrowers, per the release.
“We are excited to announce the latest AI additions to our proprietary FinTech marketplace, which brings greater transparency, speed and accessibility to the multifamily real estate, commercial real estate and SBA lending markets, strengthening our ability to connect borrowers with the best lenders for their needs,” Janover said in the release. “Our overall AI platform is one of, if not the first autonomous commercial mortgage brokerage analyst engine that allows our agents to go even deeper into the transaction funnel.”
Across industries, generative AI is changing the nature and quality of how consumers interact with brands. For example, the technology is bringing customer service to its next horizon with the ability to detect emotion, offer advice, complete entire transactions and otherwise stop people from repeatedly yelling “representative” into their phones.
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