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The Details

Date: Tuesday, September 2nd, 2020

Time: 12:00 PM (ET)

Host: PYMNTS CEO Karen Webster


Kelly Wenzel, CMO at Amazon Pay


12:00-12:40 p.m. ET

Digital experience means far more than a dazzling app. As basic human compassion became a “product” of many customer service departments during the pandemic, companies are now learning valuable lessons in listening. Commerce has always been a conversation, after all, and digital hasn’t changed that. Karen and her guests probe key decision drivers—like integrity—that help digital-first consumers form trust, preference and loyalty with online merchants.