AboutWEDNESDAY 09/02
12:00-12:40 p.m. ET
Digital experience means far more than a dazzling app. As basic human compassion became a “product” of many customer service departments during the pandemic, companies are now learning valuable lessons in listening. Commerce has always been a conversation, after all, and digital hasn’t changed that. Karen and her guests probe key decision drivers—like integrity—that help digital-first consumers form trust, preference and loyalty with online merchants.
