Lynx - The Digital Platform Promise: How Patients Want to Streamline Healthcare Payments - February 2023 - Learn more about consumer preferences when paying for healthcare products and services

How Patients Want to Streamline Healthcare Payments

Healthcare Payment Pains Push Patients to Digital Portals Paying for healthcare shouldn’t be painful, yet new research finds that 54% of patients say it is. Healthcare portals may be just what the doctor ordered, according to “The Digital Platform Promise: How Patients Want to Streamline Healthcare Payments,” a collaboration with Lynx.
Inside the February Report
  • 54%: Share of consumers who experienced at least one pain point when paying for healthcare expenses in the last year
  • 64%: Share of consumers highly satisfied with tracking their medical bills and insurance payments through a digital portal
  • 70%: Share of consumers interested in a unified digital platform for managing medical bills

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