DoorDash customers can now order dinner by sending a text. The company’s new artificial intelligence (AI) agent works inside Apple’s Messages, builds the cart and handles checkout without the DoorDash app ever opening. DoorDash unveiled the text-to-order agent on Wednesday (Sept. 30) and opened a waitlist for a U.S. beta. The agent matches a texter’s […]

Costco is now available on the DoorDash Marketplace across the United States, DoorDash said in a Thursday (Sept. 17) press release. This offering marks an expansion of the global partnership of Costco and DoorDash, which already spans Australia, New Zealand, Sweden, Iceland and Puerto Rico, according to the release. Costco members in the U.S. can […]

Local commerce platform DoorDash introduced a platform that provides brands with purchase-based signals from consumer orders and audit-based signals from shelf scans, the company said in a Wednesday (Sept. 23) press release. With this information, the new Brand Center delivers insights into on-shelf availability and out-of-stock trends, the choices shoppers make when an item is […]

DoorDash came to its third-quarter earnings call with record revenue and nearly a billion orders. But analysts kept coming back to a business it didn’t yet own. DoorDash had just signed a deal to buy Instacart, and they wanted to know what would happen to the grocery app, what a DashPass membership would buy and […]

DoorDash Inc. has agreed to pay $131.5 million to resolve a New York City investigation into allegations that delivery workers were underpaid or received compensation late, according to Reuters. The agreement represents what Mayor Zohran Mamdani described as the largest labor-enforcement action in the city’s history. Under the settlement, nearly $115 million will be distributed […]

DoorDash has agreed to acquire grocery delivery company Instacart in a transaction valued at approximately $17 billion, marking its largest acquisition and a significant expansion into the U.S. online grocery market as competition intensifies among delivery platforms and major retailers. The agreement, announced Thursday, values Instacart at $65 per share, representing a roughly 26% premium […]

DoorDash could announce a deal to buy Instacart as soon as Thursday (Oct. 29) morning, CNBC reported Wednesday (Oct. 28), citing unnamed sources. Reached by PYMNTS, an Instacart spokesperson declined to comment on the report. DoorDash did not immediately reply to PYMNTS’ request for comment. Instacart’s stock rose about 4% in extended trading Wednesday, while […]

DoorDash launched a returns program along with an expansion of its retail marketplace, according to a Wednesday (Sept. 30) press release. The expansion involves partnerships in the apparel, beauty and home spaces, with Macy’s, Anthropologie, The North Face, Vans and Timberland now available options to customers, the release said. “This is what we mean by […]

A DoorDash employee who wants to know why orders dipped in California last week can put the question to an artificial intelligence agent called Vera. Questions like that have previously been the data team’s job. DoorDash built the agent for its own staff. It answers questions in conversation using company data, the company said in […]

Artificial intelligence is showing up for DoorDash. It’s just not agentic … yet. While the fight for agentic commerce gears up, DoorDash CEO Tony Xu said on the company’s second quarter earnings call that agentic order volume from AI partners remains low. He said the gap traces back to most AI platforms prioritizing enterprise customers […]