digital innovation

95 Million Consumers Say They Want One Digital Place to Bank and Shop
95 Million Consumers Say They Want One Digital Place to Bank and Shop
August 31, 2023  |  financial apps

With so many apps vying for attention, consumers are experiencing app fatigue. This fatigue is giving rise to the growing appeal of a single platform...

READ MORE >
Only One-Third of Firms Use Critical AP/AR Automation Tools
Only One-Third of Firms Use Critical AP/AR Automation Tools
August 16, 2023  |  Accounts Payable

Accounts receivable (AR) and accounts payable (AP) workflows rely on labor-intensive, manual processes prone to human error and delays — but specialized software and automation...

READ MORE >
PYMNTS Intelligence: Why Credit Unions Are Merging to Sharpen Their Competitive Edge
PYMNTS Intelligence: Why Credit Unions Are Merging to Sharpen Their Competitive Edge
August 07, 2023  |  Digital Banking

The financial industry has become more competitive than ever as shifting economic conditions and the pandemic’s lingering effects make digital banking the primary means by...

READ MORE >
Strategic Mergers Help Credit Unions Survive — and Thrive — in a Tough Economy
Strategic Mergers Help Credit Unions Survive — and Thrive — in a Tough Economy
August 04, 2023  |  Digital Banking

Credit unions have long occupied a specific market niche within the financial industry. CUs favor more personalized and member-focused services than their bank counterparts but...

READ MORE >
Costs Are Top of Mind as LLMs Upgrade Chatbots for Industry-Specific Use Cases
Costs Are Top of Mind as LLMs Upgrade Chatbots for Industry-Specific Use Cases
August 03, 2023  |  Artificial Intelligence

Large language models (LLMs) take generative artificial intelligence (AI) beyond text to include images, speech, video and even music. As they build, LLM creators will...

READ MORE >
PYMNTS Intelligence: How FIs Can Augment Their Digital Experiences With Cloud Technology
PYMNTS Intelligence: How FIs Can Augment Their Digital Experiences With Cloud Technology
July 05, 2023  |  Digital Banking

The financial industry is at a turning point in its history as more users flock to digital banking, many of whom plan never to set...

READ MORE >
Two-Thirds of CUs Take Risky Approach to Digital Innovation
Two-Thirds of CUs Take Risky Approach to Digital Innovation
June 29, 2023  |  Credit Unions

Many credit unions (CUs) have resolved to follow rather than lead in digital innovation. Nearly two-thirds adopt a cautious wait-and-see approach even as more members...

READ MORE >
PYMNTS Intelligence: Convergence of Beauty Services and Products Puts Spotlight on Partnerships
PYMNTS Intelligence: Convergence of Beauty Services and Products Puts Spotlight on Partnerships
May 15, 2023  |  Digital Payments

The pandemic’s closures of in-person businesses forced a hard digital pivot on beauty services providers — one that allowed many to survive. With increasing consumer...

READ MORE >
Digital Payments Makeover Continues for Beauty Services Industry
Digital Payments Makeover Continues for Beauty Services Industry
May 11, 2023  |  Digital Payments

Despite being among the worst hit by the pandemic, the beauty services market has begun to rebound. Sales in the United States have reached nearly...

READ MORE >