digital innovation

Capriotti’s on Leveraging an Omnichannel Approach to Keep Customers Engaged
Capriotti’s on Leveraging an Omnichannel Approach to Keep Customers Engaged
June 14, 2022  |  Restaurant innovation

In the "Order To Eat Tracker," Capriotti’s Sandwich Shop’s David Bloom tells PYMNTS how he's merged marketing and ordering technology to personalize the customer experience.

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PYMNTS Intelligence: Where CUs Stand on Digital Services and What Their Members Want
PYMNTS Intelligence: Where CUs Stand on Digital Services and What Their Members Want
June 07, 2022  |  Credit Unions

Retail banking customers rely on digital services more than ever before, making it essential for all consumer-facing financial institutions (FIs) to keep pace with continuous...

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How Agile Tech Gives Credit Unions a Competitive Leg Up
How Agile Tech Gives Credit Unions a Competitive Leg Up
June 03, 2022  |  Credit Unions

Credit unions (CUs) in the United States have proven resilient throughout the pandemic, continuing to modestly expand their membership base and enjoy strong popularity. Industry...

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New Data Show Digital Platforms Drive Global Wave of SMB Innovation
New Data Show Digital Platforms Drive Global Wave of SMB Innovation
May 03, 2022  |  Shopping

Small- to medium-sized businesses (SMBs) used to be seen as underdogs in the global race to win eCommerce sales — but that is all beginning...

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Personalization Through Digitalization Has Become Credit Unions Strategic Focus
Personalization Through Digitalization Has Become Credit Unions Strategic Focus
April 28, 2022  |  Credit Unions

Credit unions (CUs) have trailed banks in overall consumer satisfaction for the third year in a row, reaching an all-time low in 2021. Of particular...

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New Data Show CUs Need Much More Than Good Service to Retain Members
New Data Show CUs Need Much More Than Good Service to Retain Members
April 08, 2022  |  Credit Unions

Credit unions (CUs) are the underdog in the constant competitive battle among financial institutions (FIs). Established banks can harness far more resources, and digital-native FinTechs...

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Report: Digital Engagement Across US Is a Regional Affair — and the West Coast Leads
Report: Digital Engagement Across US Is a Regional Affair — and the West Coast Leads
March 24, 2022  |  Connected Economy

United States consumers from coast to coast are growing more accustomed to heading online to get through their routine activities — but precisely what those...

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PYMNTS Launches The CE100™ Index – A New Equity Index That Tracks The Digital Transformation
PYMNTS Launches The CE100™ Index – A New Equity Index That Tracks The Digital Transformation
February 14, 2022  |  Connected Economy

The 2010s saw the rise of a never-before-seen class of innovator, with forward-thinking companies using smartphones, mobile apps data and the cloud to reinvent the...

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Nearly 60% Of CFOs Believe Digital Payments Is Key To A Healthy Balance Sheet
Nearly 60% Of CFOs Believe Digital Payments Is Key To A Healthy Balance Sheet
November 09, 2021  |  Digital Payments

Fifty-nine percent of chief financial officers (CFOs) say digitizing payments is key to maintaining healthy balance sheets — a lesson some learned the hard way...

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