Failed Payments

The Failed Payments Recovery Missing Link

The Failed Payments Recovery Missing Link
The Failed Payments Recovery Missing Link
August 04, 2023  |  Subscriptions

As more of 2023 is in the rearview mirror than in front of us, subscription businesses are having a tough time, according to FlexPay CEO...

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Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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80% of Failed Subscription Payments Not the Customer’s Fault
80% of Failed Subscription Payments Not the Customer’s Fault
May 02, 2023  |  Subscriptions

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Health and Fitness Companies Lose 11% of Revenues From Failed Payments
Health and Fitness Companies Lose 11% of Revenues From Failed Payments
April 26, 2023  |  Subscriptions

Subscription businesses reap the rewards of recurring payments — which translates into predictable cash flow. Get the Full Story Complete the form to unlock this...

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As the Subscription Bubble Bursts, Experts Advise Fast Pivot to Retention Strategies
As the Subscription Bubble Bursts, Experts Advise Fast Pivot to Retention Strategies
April 12, 2023  |  Subscriptions

The subscription bubble that formed during the pandemic is bursting in slow motion as consumers continue trimming their streaming entertainment and retail subscriptions one by...

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Mindbody and MyFitnessPal Say Customer Lifetime Value Metrics Challenged by Data
Mindbody and MyFitnessPal Say Customer Lifetime Value Metrics Challenged by Data
March 30, 2023  |  Subscriptions

Tracking customer lifetime value (LTV) is common practice across many segments. Still, PYMNTS research has revealed a gap in LTV tracking among subscription merchants that...

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Only 17% of Subscription Firms Track Failed Payments Despite Bottom Line Damage
Only 17% of Subscription Firms Track Failed Payments Despite Bottom Line Damage
March 17, 2023  |  Subscriptions

Failed payments are the kryptonite of conversion, and as such require a more systematic approach to preventing them. Get the Full Story Complete the form...

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