A payment decline feels like a slap in the face to subscribers, especially when it’s the result of a processing mistake on the part of...
Improving customer retention and satisfaction is twice as critical now than during times of high growth, FlexPay founder and CEO Darryl Hicks writes in the new PYMNTS...
Consumers’ use of automated payments for subscription services has grown steadily, but growth has been particularly substantial over the past two years. This behavior aligns...
Consumers have a growing appetite for subscription services, but they can quickly sour on the experience when their automated payments are declined. Unfortunately, hiccups in...
At a high level, the healthiest, most sustainable subscription businesses with the happiest customers tend to focus obsessively on reducing churn. And churn correlates directly...
Consumers have developed an increased appetite for subscription services, and they may well be pleased with the convenience these services provide, but a large part of keeping that experience positive hinges...
Whoever said “what you don’t know can’t hurt you” clearly never operated an eCommerce subscription business. Take failed payments. They’re endemic to subscriptions and cause...
By most accounts, the consumer love affair with retail subscription services has never been stronger, and yet a simple erroneous payment decline can seriously test...
Consumers continue to evince an insatiable appetite for subscriptions of all kinds. But millions of subscriptions are hitting a wall when payments fail to process...