If customer churn is an inevitable reality within the subscription industry, than involuntary churn is, perhaps, its unavoidable and unwanted cousin. Often the result of...
As subscriptions feel the churn, PYMNTS data shows that many are losing ground to competitors. The Context With subscription commerce taking over many of consumers’...
It’s been a tough time for subscription businesses, especially for direct-to-consumer (D2C) companies focused on retail. PYMNTS’ research noted that the average subscription per retail subscriber...
Failed card payments are the topmost factor in subscription churn, and it’s a fixable problem. This is examined in the study “The State of Subscription...
Amid inflation, about half of subscription businesses expect a difficult year ahead for customer acquisition. By the Numbers For PYMNTS’ recent study “The State Of...
Subscription businesses looking to boost their performance may need to get more granular about data. By the Numbers For PYMNTS’ recent study “The State Of...
As a subscription business, performance is only as good as the metrics you measure. That’s a prime takeaway from “The State Of Subscription Business: Best...
Subscription companies are looking to deploy best practices as they deal with an economic downturn. That’s one of the findings of a new report released...
PYMNTS’ latest research on the subscription industry reveals that firms that track and manage customer lifetime value (LTV) are five times more likely to be...