PYMNTS Study

Financially Struggling Consumers Twice as Likely to Hit Credit Card Limit
Financially Struggling Consumers Twice as Likely to Hit Credit Card Limit
May 09, 2024  |  Credit Cards

Many consumers hit their credit card limit at least sometimes, and for consumers struggling to get by financially, that percentage skyrockets. By the Numbers The December installment...

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Consumers Invest 88% More on Education When Using Embedded Lending
Consumers Invest 88% More on Education When Using Embedded Lending
May 09, 2024  |  Consumer Insights

Embedded lending is a credit option that many merchants and financial institutions deliver to their customers to reduce friction and streamline purchasing. As consumers go through checkout...

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New Report: Authorized Fraud Scams Damaging to Bank-Customer Relationships
New Report: Authorized Fraud Scams Damaging to Bank-Customer Relationships
May 09, 2024  |  Fraud Prevention

Despite ongoing efforts to educate consumers on protecting themselves against financial crime, increasing authorized fraud and scam instances are nightmares for banks and their customers....

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Retail Shoppers Pay by Debit Card in Stores but by Credit Online
Retail Shoppers Pay by Debit Card in Stores but by Credit Online
May 08, 2024  |  Payment Methods

When shopping in stores, retail customers prefer to pay with debit, but eCommerce is a different story. By the Numbers According to an October survey of...

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Nearly Half of Enterprise Merchants Are Beefing Up Security Online
Nearly Half of Enterprise Merchants Are Beefing Up Security Online
May 08, 2024  |  Cybersecurity

Eighty-two percent of eCommerce merchants experienced cyberattacks or data breaches in the last year, according to PYMNTS Intelligence’s “Fraud Management in Online Transactions. The study was...

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Budget-Strapped Consumers Are Tired of Being Asked to Tip Self-Checkout Kiosks
Budget-Strapped Consumers Are Tired of Being Asked to Tip Self-Checkout Kiosks
May 07, 2024  |  Consumer Insights

For financially constrained consumers, the pressure to tip is verging on the ridiculous, with many customers even asked to add gratuity at self-checkout. By the...

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39% of Middle-Income Card Holders Unfamiliar With Card-Linked Offers
39% of Middle-Income Card Holders Unfamiliar With Card-Linked Offers
May 07, 2024  |  Loyalty & Rewards

Once card holders are made aware of how they can earn rewards by using their credit and debit cards to pay for goods and services,...

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Are Co-Branded Credit Cards Facing an Existential Crisis?
Are Co-Branded Credit Cards Facing an Existential Crisis?
May 07, 2024  |  Consumer Finance

General-purpose credit cards dominate the consumer credit card landscape. In fact, about 2.5 times more consumers hold general-use credit cards than either co-branded credit or...

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55% of High-Earning Consumers and 79% of Gen Z Use Digital Wallets
55% of High-Earning Consumers and 79% of Gen Z Use Digital Wallets
May 02, 2024  |  Mobile Wallets

Whether shopping online or in person, an increasing number of consumers are embracing digital wallets. But the appeal of digital wallets — which include Apple Pay, Google Wallet, PayPal and...

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