For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble living up to the fast promise of fast food. This year, consumers spent an average of 20 seconds longer waiting in the drive-thru...
Here’s a question about the last meal that was delivered to your office or home: Do you really know where that food came from? Sure, you know the restaurant and the delivery service, but do you really know where that food came from? That’s the...
Creating dedicated, loyal customers is a constant challenge for competing eateries. Consumers want greater access to mobile tools and payments, even at the physical POS, and they especially want quick and easy rewards access. The Order To Eat Tracker's Deep Dive explores how near-field communication...
U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly 15 percent since last year with more restaurants looking to enhance the digital ordering experience. These findings indicate that restaurants face increased pressure...
Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder meals with just a glance. In the latest Order To Eat Tracker, Dallas-based QSR Malibu Poke Owner Jon Alexis tells PYMNTS how facial...
Fast food and QSR operations are trying to do more than old-fashioned mass meal production. Customization is coming into its own in that space, as Tim Ridgely, head of order and delivery for Paytronix Systems, tells PYMNTS in a new discussion. What will stand out...
Third-party delivery apps such as DoorDash, Grubhub and Uber Eats are in high demand as customers seek to enjoy meals from their favorite fast-food restaurants and quick-service restaurant (QSR) brands. Many restaurants work with such delivery services to more easily reach their consumer bases, but...
In the quick-service restaurant (QSR) space, sometimes the best combos aren’t on the menu. With consumers’ ordering preferences getting increasingly digital, many restaurants are turning to self-serve technology and delivery partnerships to provide enhanced omnichannel experiences. In the new Order To Eat Tracker, Taco Bell’s...
The latest figures from the National Restaurant Association paint a promising picture for the U.S. restaurant market. Overall, restaurant sales are on track to reach $863 billion by the end of the year. Many restaurants are realizing, however, that they need to provide their customers...
