Subscription Commerce

Subscription Commerce
Rent the Runway Takes Another Shot at Subscription Retail
December 09, 2024

After focusing on cost-cutting and margin improvement from 2020 to 2023, Rent the Runway is now back in “growth mode,” according to CEO Jennifer Hyman. As 2024 winds down, Rent the Runway is focusing on its subscription business, with the November launch of a new $119/month...

Subscription Commerce
Judge Rules SiriusXM Must Make It Easier to Cancel Subscriptions
November 22, 2024

A New York state judge ruled Thursday (Nov. 21) that SiriusXM must change its subscription cancellation policies and pay unspecified damages. Justice Lyle Frank found that the company’s policies violate the federal Restore Online Shoppers’ Confidence Act, Reuters reported Friday (Nov. 22). New York Attorney General Letitia James brought...

Subscription Commerce
Subscription Economy Veteran Sounds the Alarm on Hidden Cost of Churn
October 29, 2024

Subscription businesses live and die by customer loyalty — yet many don’t see the full price tag of customer churn until it’s too late. “Recurring revenue is a huge part of almost every business,” Ken Houseman, vice president of product strategy at Zuora, told PYMNTS...

Subscription Commerce
Capital One Adds Subscription Management Tool to Mobile App
October 16, 2024

Capital One officially introduced a new subscription management tool to the Capital One mobile app. The tool helps consumers view, block and cancel recurring charges from select merchants with just a few taps, the bank said in a Wednesday (Oct. 16) email to PYMNTS. “Consumers...

Subscription Commerce
Zuora CEO Warns of ‘Subscription Sophistication’ Gap as Market Matures
September 18, 2024

When Tien Tzuo coined the term “subscription economy” in 2007, he envisioned a future where consumers would prioritize access over ownership. As the CEO of subscription management platform Zuora, Tzuo has been at the forefront of this economic shift for nearly two decades. Today, as...

Subscription Commerce
A Day in the Life of Gen Z: Shopping, Subscriptions and Social Media
July 31, 2024

Merchants have much to gain if they find the way to the hearts of Gen Z consumers — and can get them to click on the buy button, in store or online. Better yet, as Kirk Stuart, SVP, head of North America Merchant, Acquiring and...

Subscription Commerce
Walmart+ Subscribers Break the 30% Mark
July 03, 2024

As Walmart and Amazon leverage their paid membership programs to drive loyalty, the former is seeing millennials prove to be the most eager to subscribe. By the Numbers “Walmart+ Week 2024,” a new PYMNTS Intelligence report, digs into consumer trends regarding subscriptions and purchases during...

Subscription Commerce
FlexPay and Spreedly Team to Recover Failed Subscription Payments
June 26, 2024

Open payments platform Spreedly has expanded its partnership with payments company FlexPay. The new collaboration, announced Wednesday (June 26), is designed to recover failed transactions and eliminate involuntary churn for subscription customers. With this expansion, FlexPay will offer Spreedly customers its Advanced Vault, a solution...

Subscription Commerce
Spotify Reportedly Planning Higher-Priced Premium Subscription
June 11, 2024

Spotify is reportedly readying a new and higher-priced premium plan for its most devoted users. The new plan, set to be unveiled later this year, will charge users at least $5 per month more, Bloomberg News reported Tuesday (June 11), citing a source familiar with...