MoneyGram's Walk-In Business Hit By The Coronavirus As Digital Transactions Surge


With its walk-in business taking a large negative hit due to the coronavirus pandemic and stay-at-home orders, MoneyGram reported 57 percent digital transaction growth for the first quarter of 2020. The money transfer company said performance was driven by high client retention rates, market growth and strong demand for the company’s app.

However, Chairman and CEO Alex Holmes said on a Friday (May 1) earnings call that the company’s walk-in business saw a sudden and abrupt impact starting with many European markets around March 16 as the coronavirus spread and governments issued stay-at-home orders.

Holmes noted that the U.S. walk-in business and the rest of the globe started to see significant slowdowns days later.

Holmes said the firm was reaching year-over-year transaction declines of approximately 40 percent at the worst part of the crisis to date, “with several countries reporting declines of as much as a hundred percent as government-issued stay-at-home orders inhibited business in those markets.”

However, Holmes said the company’s digital business kept performing very well. MoneyGram Online, which he said is the biggest component of digital, provided a 60 percent transaction growth rate for the quarter and started to surge even further toward the end of March and April.

MoneyGram Online transaction growth, he said, has sped up to an 88 percent growth rate as of April 27 and some nations are experiencing “growth rates exceeding 1,000 percent with many key markets delivering growth of over 200 percent.” Digital transactions at the conclusion of the quarter comprised 18 percent of all money transfer transactions per the company.

That percentage has “grown significantly” to 28 percent in April’s first 27 days, according to the company.

All told, MoneyGram reported revenues of $290.9 million and diluted adjusted loss per common share of 5 cents compared to analyst estimates of $292.7 million and 5 cents. That disappointed Wall Street, and the company’s shares tumbled 11.45 percent to close at $1.47.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.