Innovation

Ally Bank Takes Banking To Alexa

Ally Bank announced Tuesday (Nov. 14) that it is launching a new service that enables customers to conduct banking activities via voice.

In a press release, Ally Bank announced Ally skills for Amazon’s Alexa, the eCommerce giant’s digital virtual assistant found in its Echo devices. With the new Alexa skill and an Alexa-enabled device, Ally Bank‘s customers can use voice commands to check account balances, track recent transactions and deposits, transfer money and access product interest rates.

The Ally skill also comes with CurrenSeeSM, a feature that enables consumers to make better choices about purchases. The technology converts the price of any item a customer wants to buy into the working hours it will take to earn that much.

“In today’s fast-paced, technology-driven world, our customers are looking for easier, individualized ways to manage their banking needs, which is why we are so excited to be working with Amazon to launch the Ally skill,” said Diane Morais, president of consumer and commercial banking products at Ally Bank. “Amazon’s Alexa has stayed at the forefront when it comes to leveraging innovative technology, and through this skill we’re continuing to do right by our customers by giving them the freedom to bank on their own terms.”

Ally Bank also launched Face ID and Send Money with Zelle® for deposit customers. With Face ID, found on the iPhone X, customers can get into their accounts through Apple’s facial recognition technology. Using the Zelle option, customers can easily and securely send money to family and friends.

“Ally is committed to integrating new technologies into our offerings to improve the overall customer experience at Ally Bank,” said Morais. “We are excited to take this to the next level with the launch of the Ally skill, Face ID and Send Money with Zelle.”

——————————–

Exclusive PYMNTS Study: 

The Future Of Unattended Retail Report: Vending As The New Contextual Commerce, a PYMNTS and USA Technologies collaboration, details the findings from a survey of 2,325 U.S. consumers about their experiences with shopping via unattended retail channels and their interest in using them going forward.

TRENDING RIGHT NOW