At the start of this year, online commerce trends were following a similar trajectory to 2019: eCommerce sales were steadily growing, but they were still a fraction of those at brick-and-mortar stores. Then came the COVID-19 pandemic, triggering a massive shift online as stores closed...
Some convenience stores and restaurants have seen their revenues dented by 60 percent or more in recent months, Paytronix CEO Andrew Robbins told Karen Webster. But he said what’s really remarkable is how consistently hopeful, engaged and optimistic businesses are about what comes next. “It...
Our first glimpse of the not-so-distant future of handheld tech was ‘the communicator’ on TV’s “Star Trek” in the late 1960s, providing science fiction’s vision of the smartphone. Earthbound versions of actual devices were ubiquitous within 30 short years of their Syfy debut. It’s a...
Gone are the simpler times of retailing and paying for purchases. Ready or not, it’s now a post-pandemic multichannel world, and businesses either have the systems to compete, or they don’t. PYMNTS’ August Mastering Multichannel Commerce Playbook: The New Retail Reality, done in collaboration with...
The D2C market has undergone rapid evolution in recent years. The lines between “digital natives” and conventional brands have blurred, with the former opening concept stores in select markets and the latter branching into online ordering. One business that exemplifies these trends is home furniture...
Large, well-established companies were once seen as relatively insulated from disruptions wrought by Amazon, Netflix and other Silicon Valley giants. This was a doubtful proposition to begin with, but the COVID-19 pandemic has shaken such assumptions to the core, for companies both large and small....
COVID-19 turned the idea of multichannel commerce from one possible strategy for businesses to basically the only game in town. Corporate organizations of all descriptions worked overtime around the world to make the great digital shift happen — in some cases almost entirely overnight. Anupam Sinha,...
Amazon’s reputation rests on providing consumers with almost anything they could want in one place — quickly — and with just a few clicks. Product shortages and delivery delays severely undermined this basic value proposition in the early days of the pandemic, however, and some...
“Over the coming months, retailers also need to prepare for the continued — and maybe even swifter — move to mobile.” Omnicommerce is new to millions of consumers and small businesses. And as Blackhawk Network Global Head of Commerce Brett Narlinger said of the pandemic’s...
