Mobile Payments

PayPal Updates Its Refund Policy

On April 7, PayPal announced some changes to its user agreement.

Currently, when someone sells goods or services, they are charged a flat transaction fee, as well as a percentage-based commission on the sale. If a customer asks for a refund, all except the small transaction fee is returned. But starting on May 7, the company will no longer refund seller’s fees when a buyer asks for their money back.

That means sellers will pay 2.9 percent commission on the sale, which will no longer be returned if they give a full or partial refund. The proposed changes have no impact on buyers.

In addition, PayPal announced that it is removing the flat rate pricing for sending money to friends and family members in countries outside of the United States. It is now introducing a new variable fee of 5 percent based on the amount a user sends, with a minimum of $0.99 and a maximum of $4.99 per transaction. The company is also removing any variation depending on the recipient’s country.

“If you don’t agree with these changes, you may close your account. If you close your account before May 7, 2019, the changes will not apply to you,” the company wrote in the policy update.

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NEW PYMNTS DATA: HOW WE SHOP – SEPTEMBER 2020 

The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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