News

Social Commerce
Elon Musk: X Will Eliminate Block Feature
August 18, 2023

X owner Elon Musk said Friday (Aug. 18) that users of the social media platform formerly known as Twitter will no longer be able to block content posted by unwanted followers. “Block is going to be eliminated as a ‘feature’, except for DMs [direct messages],”...

Retail
Report: The Honest Company Develops Store-Within-a-Store at Walmart
August 18, 2023

The Honest Company, a digital startup founded by actress Jessica Alba, is reportedly looking to boost its physical presence by expanding its partnership with Walmart. The company, which has primarily relied on eCommerce for its sales, is hoping that a store-within-a-store concept at the retail...

Retail
Retail Earnings Show Digital Shift in Health and Beauty Spend
August 18, 2023

Consumers are proving resilient when it comes to spending on health and beauty products.  That’s one of the takeaways this past week from Target and Walmart’s earnings calls, and from other retailers, too. By and large, shoppers seem comfortable using online channels, and in some...

Artificial Intelligence
Putting the ‘AI’ in Retail Could Give Firms Next-Generation Wins
August 18, 2023

Perhaps no industry has been upended more by the world’s ongoing digital transformation than retail. Walmart said on a Thursday (Aug. 17) earnings call discussing its second-quarter  earnings results for fiscal year 2024 that weekly active digital users grew by more than 20%. Meanwhile, Target reported in...

Delivery
Red Robin Sees Delivery Sales Fall After Axing MrBeast Burger
August 18, 2023

Red Robin Gourmet Burgers is seeing delivery orders drop — a decrease in line with industry-wide trends but compounded by the restaurant’s turn away from virtual brands and its decision to shut down its partnership with MrBeast Burger.  The casual dining chain, which has more...

Security & Fraud
62% of FIs Grapple With a Rise in Fraudulent Transactions
August 18, 2023

As more transactions move online, banks are girding for, and doing battle against, a rising tide of fraud. As noted in the report “The State of Fraud and Financial Crime in the U.S.,” a PYMNTS and Featurespace collaboration, 200 executives working at financial institutions (FIs)...

Artificial Intelligence
AI vs. Search Engines: Why Chatbots Are Losing the Query Game
August 18, 2023

Artificial intelligence (AI) applications have the potential to revolutionize both higher-order tasks and daily touchpoints to a degree on par with the invention of the internet or the mass production of cars. But while the generative AI solutions of today can take end-user experiences to...

IPO
Report: Instacart to Make IPO Plans Public in Coming Week
August 18, 2023

Online grocery marketplace Instacart is reportedly gearing up for an initial public offering (IPO) as early as September. The firm is anticipated to make its IPO plans public by filing with the US Securities and Exchange Commission (SEC) in the coming week, Bloomberg reported Friday (Aug. 18), citing unnamed...

eCommerce
India’s Mobile Payments Embrace Lays Fertile Ground for Walmart, Amazon eCommerce Ambitions
August 18, 2023

The jousting between Amazon and Walmart for eyeballs browsing market places, and share of digital wallet for consumer spending, is finding an evolving battleground in India.  Recent comments on earnings calls and announcements from the two commerce behemoths point directly towards the appeal of this...