January 08, 2024
The Eight Pivotal Strategies for Payments and the Digital Economy...
One: Companies monetize certainty as businesses and consumers prize predictability. Two: Shopping shifts from buying to editing as replenishment models change retail dynamics. Three: GenAI becomes a feature, and everything...
January 04, 2024
What Retailers Are Doing to Make Returns Less Annoying
Many (79% of shoppers under 30 to be exact) find returns to be a cumbersome undertaking. Consequently, brands and retailers are implementing seamless return procedures to create a pleasant customer...
December 28, 2023
BNPL’s Surge in 2023: Impact, Adoption and Regulatory Crossroads
From its nascent stages to its maturing as a force reshaping retail and eCommerce, installment plans, particularly buy now, pay later (BNPL) services, marked a pivotal chapter in 2023. Amid high...
December 20, 2023
General Mills: Pet Food’s Digital Shift Eats Away at Retail...
As consumers increasingly turn to digital channels to feed their fur babies, General Mills is seeing in-store pet food sales take a dip, even as eCommerce continues to grow in...
December 19, 2023
Provider Liability for Generative AI Companies
The swift rise of Generative AI has brought notable benefits to consumers. Despite this, rising concerns about potential harms and a surge of U.S. litigation, threaten AI’s continued progress. This...
December 14, 2023
Streaming Services Compete for Consumers’ Holiday Spending With Giftable Subscriptions
From directly giftable subscriptions to traditional gift cards, video streaming services are finding ways to capture consumers’ holiday season spending. Notably, leading players in the space do not offer direct...
December 14, 2023
Consumers Push Back on Auto-Refill Unless It’s Simple and Flexible
The auto-refill economy can turn retail subscriptions into essential mainstays of the household. And the right approach, as Bean Box CEO Matthew Berk and HomeLife Chief Technology Officer Ivan Rodriguez...
December 11, 2023
Disney+ Offers Members $40 Discount on Walmart+ as Streamers Tap...
With video streaming services increasingly turning to subscription partnerships to drive customer acquisition in the competitive category, Disney+ is offering its customers a Walmart deal. As SFGate reported, the streaming service is...
December 07, 2023
Scentbird Sees Giftable Subscriptions Capture Consumers’ Last-Minute Holiday Spending
With last-minute gifting providing a valuable opportunity for companies that can offer consumers an immediate solution, Scentbird is seeing its giftable subscriptions drive eleventh-hour holiday purchases. In an interview with...
This edition of the Subscription Commerce Conversion Index, a PYMNTS and Recurly collaboration, gauges subscribers’ experiences in accessing consumer retail products through subscription services. The survey results are based on input from 2,130 qualified respondents.