PSCU Names Two New Account Management Execs

PSCU Names Two New Account Management Execs

PSCU, one of the nation’s premier Credit Union Service Organizations (CUSO), has named two new account management executives, as part of what the company calls its continued commitment to delivering a best-in-class experience, according to a press release.

Yvonne Stelpflug and Kim Ploof have both been named as managing vice presidents of account management.

“PSCU is a technology leader in delivering financial services with a deep commitment to service excellence, and we are always striving to find ways to meet and exceed the expectations of the 1,500 credit unions we serve,” said Brian Scott, chief growth officer at PSCU. “In their roles, Yvonne and Kim will help sharpen our focus on providing an unparalleled member experience for both our owners and their members. They will work with their teams to deliver industry-leading product offerings and consultative payments insights to ensure that our credit unions’ goals are achieved.”

Stelpflug has over 20 years of experience in the financial services field, and was most recently the group leader of payments products at CO-OP Financial Services. Before that, she worked in senior positions at Total System Services (TSYS) and BBVA. Stelpflug comes to PSCU with deep knowledge of account management, as well as the know-how to work in tandem with credit unions.

Ploof has been with PSCU since 2015; her most recent position was as a regional vice president of account management. Before coming to PSCU, she worked with Covera Card Services, moving up the leadership ladder for 14 years and reaching the title of chief operating officer before the company was acquired. She has been working in the financial services field for more than three decades.

Both Ploof and Stelpflug will report to Scott, and they will each lead a team of regional vice presidents in PSCU’s account management team. They will also both be responsible for deploying PSCU’s solutions and helping credit unions compete in an increasingly national market.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.