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CO-OP Financial Services
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Credit UnionsCredit Unions, ATMs And The Great Digital Banking Shift
COVID-19 showed up unbidden, unwanted and unexpected, frustrating the best-laid plans of companies, financial institutions (FIs) and more with little warning. But...
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Credit UnionsWhy Now Is The Time For CUs’ Digital Transformation
For credit unions (CUs), the shift to digital banking is here — and depending on how you look at it, the pivot,...
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Credit UnionsCredit Unions’ Role In Keeping The Balance Tipped Toward Consumer Calm
As of today, consumers nationwide are facing levels of uncertainty that have no historical parallels. The physical economy is, for all intents...
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CoronavirusCO-OP Financial Launches Cardholder Relief Solutions Amid Coronavirus Pandemic
CO-OP Financial Services has launched a series of programs to help its credit clients relieve financial stress their members experience as a...
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Credit UnionsAdding Tech To The Credit Union’s ‘War Chest’ Of Trust
Through an ongoing process of habituation over the last two decades, consumers have come to not only want certain types of seamless...
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Credit UnionsThe $500B Consumer Lifestyle Opportunity Credit Unions Are Missing
Credit unions (CUs) have a bit of asymmetry in their relationships with their customers. On one hand, as PYMNTS data shows, customers very...
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Credit UnionsCredit Union’s API Drive To Digital Innovation
It wasn’t very long ago that nearly every banking-connected function required a trip to the local branch. Even the simplest tasks like...
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Payments Innovation2020 To Mark A Turning Point At The Point of Sale
The end of one decade, the beginning of another. Might the coming year be marked by innovation at the point of sale...
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Credit UnionsHow Credit Unions Can Grab The Holidays’ Top-Of-Wallet
It goes without saying that the holiday shopping crush presents a massive opportunity for merchants and banks to cash in on the...
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Credit UnionsCO-OP CEO On The Power Of A Payments Ecosystem
Credit unions (CUs) often have deep relationships with their customers, but they don't often have primary financial institution status with them. CO-OP...
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Credit UnionsCredit Unions Assume New Role In AML Fight
Credit unions (CUs) aren’t law enforcement agencies by design. However, anti-money laundering (AML) regulations like the Bank Secrecy Act can force CUs...
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Credit UnionsHow AML Regulations Are Pulling Credit Unions Into Law Enforcement
Communication and engagement with members is an essential part of any credit unions’ (CUs’) retention strategy. Recently, though, many CUs have turned...
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Credit UnionsAfter Hurricane Michael, Credit Unions Step Up To Boost Rebuilding Efforts
When Hurricane Michael tore through the Florida Panhandle last month, it left $4.5 billion in damages in its wake. Now, as residents...
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Credit UnionsNEW REPORT: Post-Hurricane, CUs Provide Some Calm After The Storm
Credit unions (CUs) might operate as nonprofits, but just like a traditional bank or any other for-profit business, they still need customers — or in...
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Credit UnionsCredit Union Helps US Marijuana Businesses Put Down Roots
With a growing number of states giving recreational marijuana the green light, legal marijuana businesses, which typically operate using cash, struggle to...
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Credit UnionsNEW REPORT: Credit Unions Help Marijuana Businesses Cut Through Financial Haze
When it comes to making financial decisions, businesses and consumers alike need to be well-informed — and in recent weeks, several credit...
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Credit UnionsWhy Credit Unions Should Talk The Fraud Prevention Talk
When it comes to how consumers think about where their funds are the safest, large banks can benefit from somewhat of a...
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Credit UnionsFor Highly Mobile Members, UNFCU Thinks Globally
For United Nations staffers stationed far and wide, transmitting funds to family or paying bills cross-border is a common challenge. These scenarios...
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Credit UnionsNEW REPORT: For UN Workers, A Credit Union Crosses Borders
Credit unions (CUs), by default, are cooperative in nature. Many are tapping into their cooperative natures to pursue innovations, so as to...
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Security & FraudCO-OP On The Fraud-Fighting Balancing Act
Credit unions (CUs) face a delicate balancing act when it comes fighting fraud — a specific needle they need to thread, CO-OP Financial...
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Credit UnionsNavy Federal Deploys Financial Literacy To The Front Lines
Frequent deployments and transfers can leave many military families dependent on a single income source. A lack of financial education can leave...
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Credit UnionsHow Navy Federal Keeps Service Members’ Finances In Shipshape
In military life, alliances often provide key support to those on the front lines, helping them stay safe and be prepared for...
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Credit UnionsTo Aid Volcano Victims, Hawaii First Thinks Small
In the new Credit Union Tracker™, Hawaii First FCU CEO Laura Aguirre explains how the credit union is resettling residents affected by...
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Credit UnionsNEW REPORT: New Regs Open New Markets For Credit Unions
The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their...
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Artificial IntelligenceAI And Credit Unions: A Tool, Not Just Tech
Across the U.S., there are 5,757 credit unions with 103.992 million members – and it’s been reported by the Credit Union National Association (CUNA) that...
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Credit UnionsTRENDING: Why Cops Aren’t Well Served By Traditional FIs
From planning for a worst-case scenario in the line of duty to buying new uniforms, law enforcement officers face financial stresses that...
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Credit UnionsSAC FCU On Banking With A Tech-Forward Approach
For CUs — much like traditional FIs — staying competitive requires getting comfortable with change. That means not only investing in innovation,...
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Credit UnionsNEW REPORT: Millennials Raise Credit Unions’ Innovation Bar
In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial...
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Credit UnionsCO-OP Boosts Fraud Security To Credit Unions
CO-OP Financial Services said Tuesday (May 9) that it is releasing fraud-fighting tools for its client credit unions, a move that would...
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Today In DataMaking Unexpected Connections
Given that the average American checks his Facebook page some 14 times a day, the social media giant’s decision to expand into online...
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Credit UnionsWings Financial Credit Union Charts Early Tech Adoption Course
Airline industry professionals are perhaps the ultimate mobile customer: In the latest Credit Union Tracker™, Wings Financial Credit Union VPs Mike Sahr...
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Credit UnionsWings Financial: Giving Airline Employees Their Mobile Payments Wings
In the financial services world, staying connected is more important than ever for FIs and customers alike. Credit unions want members to...
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Credit UnionsVisa Explores How CUs Can Engage And Retain Millennial Talent
Millennials are a tough generation to recruit. Nearly two-thirds are open to new career opportunities, while one in five has changed jobs...
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Credit UnionsNEW REPORT: Visa On Arming CUs To Win The War For Millennial Talent
Collaboration has seemingly become the new name of the game in the credit union landscape. Increasingly, CUs and other players in...
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Credit UnionsCO-OP CEO: Building A Credit Union Innovation Mindset
Demand is a trickle-up phenomenon. As consumers ask more of their financial institutions (FIs), the organizations serving those FIs must also step...
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Credit UnionsAmidst Growing Competition, Credit Unions Turn To Data
For credit unions, challenging a growing competition means better understanding their customers’ needs. But doing so without data insights is like shooting...
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Credit UnionsCUs Turn To Data To Keep Up With The Joneses
In the fight to compete against banks and other financial institutions (FIs), credit unions (CUs) and service providers are turning to new...
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Credit UnionsLook Ma, No Debt! A Credit Union’s Student Strategy
High school students are getting an up-close and personal look at money and how to manage it, thanks to in-school credit union...
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Credit UnionsNEW INSIGHT: Turning Savings-Conscious Students Into Lifetime CU Members
The early bird catches the worm — and credit unions (CUs) are no exception. Players around the space are increasingly looking to get...
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BankingCO-OP Upgrades Springboard Platform To Launch In January
Springboard, the credit card servicing application from CO-OP Financial Services, is being launched to credit unions this month, giving workers access to...
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Big DataCredit Unions Use Big Data To Hone The Big Picture
Big Data is no longer the purview of big banks. CO-OP Financial Services Chief Data Officer Matthew Maguire tells PYMNTS’ Karen Webster...
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Credit UnionsCU Steps Up To Help Get California Wildfire Victims Back On Their Feet
When wildfires ravaged Northern Calif., FIs were the last place most would have expected to find help. But according to Erin Mendez,...
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Credit UnionsTRENDING: Credit Unions Step In To Help California Wildfire Victims
State of the credit union Fifteen natural disasters have damaged properties, forced residents to flee and cost billions in property damage in...
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Executive Insights2017 In Payments: The Year Of …
A lot can happen in a year. What makes one stand out from another? How shall 2017 go down in the history...
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Credit UnionsLongevity Lessons From The Oldest US Credit Union
With its conservative approach, rooted in the Great Depression, St. Mary’s Bank of Manchester, New Hampshire, has endured more than a century...
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Credit UnionsTRENDING: Are Credit Unions The Hipster FI?
The nation’s first credit union (CU) was founded in 1908 to serve mill workers in the Manchester, New Hampshire area. Today, more...
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Credit UnionsWhat An Educationally Focused CU Can Teach Other FIs
Credit unions are viewed by some as a collection of “mom and pop” banks that do business the “old-fashioned” way. It’s an...
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Credit UnionsTRENDING: Is A ‘Mom and Pop’ Image Bad For Credit Unions?
When catering to a limited group of members, credit unions need to think carefully about how to address member needs. That’s why...
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Credit UnionsCredit Union’s Key To Survival: Listen, Learn, Repeat
How can older credit unions keep up with younger, sexier FinTechs? In the latest PYMNTS Credit Union Tracker™, powered by CO-OP Financial...
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Credit UnionsNEW REPORT: The Credit Union Guide To Smart Aging
They’re generations apart, but can older credit unions (CUs) and newer FinTechs get along? Based on recent activity, it would appear so....
