Sections
customer experience
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
(source: en.wikipedia.org)
- Retail
Consumers Emote More Than Retailers Think
Breaking a promise can have a detrimental effect on any relationship. And in the...
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RetailFrench Retailers Shift Toward Digital Screens
New research from Samsung Electronics France revealed that more physical stores in France are...
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Payments InnovationPayments Takes The (NFL Football) Field
Giving stadium operators a way to make the fan experience better comes down to...
- Retail
The ‘Ex’ Factor Of Offline Commerce
While online retailers largely have offline ones beat in terms of convenience, there’s one...
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NewsWhat Matters Most To Retail Shoppers?
A great experience trumps great prices. Surprised? Don’t be. Brand new research from Synchrony...
- News
A Bridge To 77 Percent More Sales Conversions
Bridging the gaps in the online-to-offline process is often seen as an insurmountable challenge....
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Merchant InnovationAvoka’s FinTech Approach To Customer Acquisition
Avoka, a software development company specializing in digital sales and service transactions, announced the...
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NewsLack Of Payment Options A Growing Concern For Banks
According to a new Global Payments Insight Study conducted by ACI Worldwide, financial institutions...
- Merchant Innovation
Online Shopping Produces In-Store Sales
A new study released by UPS shows that the engaged customer, who are often...
- Merchant Innovation
How Payments Execs Want To Recast The Value Chain
As the payments industry becomes more sophisticated, payments executives say they're more interested in...
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NewsWhich Retailer Do American's Despise Most?
Walmart has held onto the dubious honor of being the big retailer that U.S....
- In Depth
The Commerce To Consumer Power Shift
Don't miss the mobile moment. That's one piece of advice Forrester Research CEO George Colony has...
