(source: en.wikipedia.org)
Like the consumers who buy from merchants’ websites or eCommerce platforms, corporate clients making purchases from business-to-business (B2B) vendors value straightforward, streamlined transactions. Traditional procurement...
Even as consumers are returning to restaurants for indoor dining, Starbucks is turning its attention away from creating inviting on-premise space toward boosting the efficiency...
Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more...
Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than...
It’s a critical time for credit unions as the risk of members pursuing enticing offers and better terms from competing financial institutions is very real....
In the connected economy, consumers want to simplify how they access the many things that were once resident in individual apps on their phones. The...
For most Americans, buy now, pay later (BNPL) is still mostly an online shopping experience. That is where they first encountered the increasingly popular payment...
“Whose customer am I? And who’s going to take care me?” Those are the questions I asked myself last week when trying to resolve an...
What is consumer experience? That’s a trick question. In the era of the great digital shift, everything is consumer experience, including vital (but invisible) functions...