Sections
customer experience
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
(source: en.wikipedia.org)
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AuthenticationSolving Digital ID Verification’s 'Existential Crisis'
There's a tug of war when it comes to digital ID verification — a...
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Security & FraudWhy Using Rules Of Thumb To Predict Fraud Is A...
Rules of thumb are useful — until they aren’t. When it comes to deploying...
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WearablesSamsung And HSBC Get ‘Phygital’ With Wearables
HSBC and Samsung have announced what they are calling a “first-of-its-kind” program to bring...
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RetailWhat Retail Can Teach Banking About Consumers’ Digital Journeys
Consumers go on a lot of different types of digital journeys in a day...
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B2B PaymentsIt's Trust Over Tech For SMBs Choosing A Bank
Despite the rise of FinTech firms and challenger banks hoping to offer small businesses...
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MastercardMastercard’s Lifestyle Manager Aims To Build More Effortless Consumer Journeys
There are few disappointments in life quite as indelible as a long-anticipated vacation that crashes and...
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RetailMenswear Brands Get An Online Spotlight With Deal-Of-The-Day Platforms
Small menswear brands, even some that are considered to be medium or large, might...
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ResTechHow QSRs Can Satisfy Customers’ Appetite For Innovation
A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives...
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B2B PaymentsSmall Businesses Draw The Line On Lack Of Digital Banking
Europe's largest banks have landed in the hot seat, thanks to a recent Fortytwo...
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QSR & MobileSubway Seeks To Innovate, Reworking Kiosks, Loyalty And Mobile
For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up...
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MastercardMastercard Launches Real-Time Bill Payments Via Banking Apps
When it comes to paying bills online, banks have come up short in speed...
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Platform PaymentsTRENDING: Recreational Athletics’ Payments-Powered Assist
What’s the key to a great customer experience? For a growing group of online...
