Ordering delivery from restaurants used to be an occasional treat, but the pandemic and related restrictions have changed the way Americans eat, making delivery a...
Food delivery service use skyrocketed when dining rooms closed, and consumers’ appetites for these services show no signs of waning. A January study found that...
Partnering with aggregators is a double-edged sword for quick-service restaurants (QSRs). It increases exposure and order volumes, yet puts the customer relationship at risk. In...
Third-party delivery aggregators are emerging as one of the business success stories of the pandemic, and major players have continued to maintain gains. Their expedited...
The pandemic shifted the adoption of digital tools for consumers and businesses into high gear, with some analysts estimating that at the onset of the...
When Blaze Pizza’s digital orders grew 150% year over year in just one week during the pandemic, the fast-casual chain knew it had to overhaul...
If restaurants want to attract and keep customers, the best way is to optimize their digital strategies, according to research from the U.S. Census...
Loyalty programs, long a mainstay of the restaurant industry, made major inroads as the pandemic’s economic consequences spurred consumers to be more careful about their...