PYMNTS Intelligence

Credit Union Chatbot Adoption Jumps From 3% to 46%

Credit Union Chatbot Adoption Jumps From 3% to 46%
Credit Union Chatbot Adoption Jumps From 3% to 46%
August 21, 2026  |  SMBs

Artificial intelligence (AI) may be climbing the strategic agenda at credit unions, but the most consequential gap is no longer one of awareness. It is...

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83% of Financial Firms Rate ID Systems Highly Despite Customer Friction
83% of Financial Firms Rate ID Systems Highly Despite Customer Friction
August 21, 2026  |  Digital Identity

Financial firms have confidence to spare in digital identity systems, even when the results leave plenty of room for improvement. Get the Full Story Complete...

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Enterprise AI Finds Its Firmest Footing in Security and Treasury
Enterprise AI Finds Its Firmest Footing in Security and Treasury
August 20, 2026  |  Artificial Intelligence

For all the attention paid to enterprise artificial intelligence strategy, adoption is not spreading evenly across the organization. Get the Full Story Complete the form...

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45% Rise in Mobile Price Checks Shows Changes in Store Shopping
45% Rise in Mobile Price Checks Shows Changes in Store Shopping
August 20, 2026  |  Consumer Insights

America’s phone-carrying shopper is becoming less of a bargain hunter and more of an in-aisle decision maker. Get the Full Story Complete the form to...

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Real-Time Payments Give Banks a Commercial Account Retention Tool
Real-Time Payments Give Banks a Commercial Account Retention Tool
August 20, 2026  |  Real-Time Payments

Business-account retention has traditionally depended on a web of services that become embedded in a company’s financial operations. Real-time payments (RTP) are giving banks another...

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Emerging Middle Market Growth Needs Credit That Moves With Inventory
Emerging Middle Market Growth Needs Credit That Moves With Inventory
August 19, 2026  |  Working Capital

A distributor can know what inventory it needs to order next week before its financing system knows that the purchase exists. Get the Full Story...

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What Makes a New Card Win the Wallet?
What Makes a New Card Win the Wallet?
August 19, 2026  |  Digital Payments

A card can earn top billing in a customer’s wallet or disappear behind an expired gift card. The difference often starts with the first tap...

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Plaid Study Links Account Checks to Faster Fraud Detection
Plaid Study Links Account Checks to Faster Fraud Detection
August 19, 2026  |  Fraud Prevention

Payments have spent years getting faster. Fraud detection has not always kept pace. Get the Full Story Complete the form to unlock this article and...

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