PYMNTS Intelligence

New Data Shows AI Anxiety Moving From the Front Office to the Front Lines

New Data Shows AI Anxiety Moving From the Front Office to the Front Lines
New Data Shows AI Anxiety Moving From the Front Office to the Front Lines
April 24, 2026  |  Consumer Insights

“The Resilience Deficit: Labor Workers in an Automated Economy,” the April 2026 edition of the “Wage to Wallet Index,” is a collaboration between PYMNTS Intelligence,...

READ MORE >
Bots Are Turning Identity Verification Into a Full-Time Job
Bots Are Turning Identity Verification Into a Full-Time Job
April 24, 2026  |  Identity

In the early days of digital commerce, identity verification was a front-door exercise. It represented a necessary, but narrow, checkpoint designed to confirm that a...

READ MORE >
56% of SMBs Want More Flexible Card Programs
56% of SMBs Want More Flexible Card Programs
April 23, 2026  |  SMBs

For small businesses, the next credit story may not be about getting approved. It may be about finding a card that finally works the way...

READ MORE >
Merchants See a Bigger AI Prize if Consumers Trust the System
Merchants See a Bigger AI Prize if Consumers Trust the System
April 23, 2026  |  artificial intelligence

Autonomous commerce is no longer a future state. It is already reshaping how consumers spend. Scaling it, new data shows, demands more than capable technology....

READ MORE >
Banks Risk Slowing the Emerging Middle Market Firms Driving Growth
Banks Risk Slowing the Emerging Middle Market Firms Driving Growth
April 22, 2026  |  B2B Payments

Emerging mid-market growth is getting brake-checked, but not just by internal systems. Increasingly, it’s the financial infrastructure and product offerings supporting them. Get the Full...

READ MORE >
50% More Digital Shopping Days Put Parents at the Center of Retail’s Shift
50% More Digital Shopping Days Put Parents at the Center of Retail’s Shift
April 22, 2026  |  Consumer Insights

Busy parents may be giving global digital commerce its clearest growth signal yet. The data makes a strong case for why merchants should pay attention....

READ MORE >
65% Call Insurance Essential. Why Most Spending Isn’t So Clear-Cut 
65% Call Insurance Essential. Why Most Spending Isn’t So Clear-Cut 
April 22, 2026  |  Consumer Insights

Picture two families living four miles apart in the same mid-sized American city. Both earn about $85,000 a year. Both have two kids in elementary...

READ MORE >
Why Community Bank Accounts Must Pass the ‘Everyday Test’
Why Community Bank Accounts Must Pass the ‘Everyday Test’
April 21, 2026  |  Banking

There’s no shortage of issues testing community banks these days. Managing real-time payments, attracting Gen Z and integrating AI are just a few. But there’s...

READ MORE >
Instant Payments Grow but the Real Barrier Is Human
Instant Payments Grow but the Real Barrier Is Human
April 20, 2026  |  Disbursements

“Instant Payments Are Winning. Why Are Some Consumers Still Saying No?”, a collaboration between PYMNTS Intelligence and Ingo Payments, looks at a simple but increasingly important...

READ MORE >