The recent news that Shein and Forever 21 are linking up to cross-sell underscores the importance of returns as part of the commerce continuum. As...
ParcelLab has unveiled a new product that transforms the returns, warranty and exchange process from paper to digital. The new product, Retain, offers consumers a seamless returns...
There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important. The...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...
If a coat or a pair pants were tailored to your body, what’s the likelihood of you returning it? Probably slim. But what if tailoring...
To recoup costs for returns, retailers have traditionally relied on tactics such as high restocking fees or charging for returns. However, a new trend is...
Affirm is sunsetting Returnly and transitioning the merchants using that platform to Loop. Returnly, which was acquired by buy now, pay later (BNPL) provider Affirm in 2021 and offers...
Returns have long been a cumbersome process for consumers, commonly regarded as a task most of them detest. This intense dislike has gradually permeated through...
All Staples retail stores in the United States will soon be handling returns for Amazon customers. About half of the office supply retailer’s locations are...