Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with...
Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers,...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many...
The Knowles Corporation has announced the creation of a new hands-free solution, enabling original equipment manufacturers (OEMs) and original design manufacturers (ODMs) to build headphones,...
It has happened to most consumers at least once. One pulls into a fast food establishment’s drive-through lane, scans an extensive menu and can’t make...
AI’s reality is far from the futuristic fantasies of, say, Minority Report, but, as Visa’s global head of innovation and design Mark Jamison tells Karen...
Amazon Alexa is expanding the capabilities of Alexa Routines. Launched in fall 2017, Routines allows users to carry out such tasks as scheduling actions, carrying...