call center
call center commerce

TD Bank On How AI, MFA Are Changing Call Centers

Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers, says TD Bank Head of U.S. Contact Centers Lindsay Sacknoff. In the latest Call Center Commerce Tracker, she discusses how the bank uses both to provide more personalized experiences to its 26 million customers.