Call Center Commerce

The Call Center Commerce Tracker offers monthly coverage of the most recent call center commerce news and trends. It also includes a provider directory highlighting the ecosystem’s key players.

Inside the September Tracker

  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions

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