Call Center Commerce

How TD Bank Uses Voiceprints To Personalize — And Secure — Call Center Interactions The “Call Center Commerce Tracker” offers monthly coverage of the most recent call center commerce news and trends. It also includes a provider directory highlighting the ecosystem’s key players.
Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions

PYMNTS Call Center Commerce Tracker Series