Call Center Commerce
The Call Center Commerce Tracker offers monthly coverage of the most recent call center commerce news and trends. It also includes a provider directory highlighting the ecosystem’s key players.
Inside the September Tracker
- Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
- Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
- A provider directory featuring the space’s top players, including three additions