Call Center Commerce
Call Centers Get Smarter — Thanks To AI
The “Call Center Commerce Tracker™” offers monthly coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.
Inside the May Tracker
- An interview with Paul Lasserre and Gnan Gowda of Genesys on how the call center provider is partnering with Google Cloud on an AI-based solution
- The latest call center developments, including voice recognition and AI innovations
- A provider directory featuring the space’s top players
