Call Center Commerce
The Kinder, Gentler AI-Powered Call Center
The “Call Center Commerce Tracker™” serves as a monthly framework providing coverage of the space’s most recent news and trends. The Tracker also includes a provider directory highlighting the ecosystem’s key players.
Inside the March Tracker
- Recent headlines from around the space, including how providers like NICE are using voice biometrics
- An interview with Professor James Woudhuysen of London South Bank University on how AI is giving insights to human agents, who are still ultimately making consumer-facing judgments
- A provider directory featuring the space’s top players
