Omnichannel Retail news and trends

Cox Automotive Wants to Eliminate the ‘Channel Break’ in Car Buying
Retail // November 17, 2025

Watch more: Monday Conversation: Cox Automotive’s Jessica Stafford Buying a car has always been a big decision wrapped in an outdated process. It’s one of the largest purchases consumers make, yet the experience still feels stuck in another era. Part research project, part paperwork marathon,...

Cox Introduces Omnichannel Platform for Automotive Sellers
eCommerce // October 21, 2025

Cox Automotive has introduced an omnichannel platform that helps automotive sellers offer their inventory in-store, on their own websites and on Cox Automotive’s Autotrader and Kelley Blue Book sites. The company’s eCommerce engine that powers these capabilities also handles complete transactions, including pricing, financing, trade-ins...

Mobile-First Gives Rural Small Businesses a Real Shot at Growth
SMBs // August 18, 2025

Small businesses don’t sell the same way everywhere, but it’s the digital shift that can be the tailwind to sales growth, no matter the location, especially as the mobile phone is being used in brick-and-mortar settings. PYMNTS Intelligence data shows small‑town and suburban firms are...

Commerce Giants Expand Into Stores With New Debit and Credit Cards
Credit Cards // June 25, 2025

PYMNTS Intelligence has long tracked the rise of the Click-and-Mortar™ shopper, the tech-savvy individual who traverses eCommerce and in-store shopping armed with mobile devices. The blurring of channel lines has been paving the way for platforms — eCommerce platforms, especially — to make inroads into...

Interviews & Exclusives
Cox Automotive Wants to Eliminate the ‘Channel Break’ in Car Buying

November 17, 2025
Watch more: Monday Conversation: Cox Automotive’s Jessica Stafford Buying a car has always been a big decision wrapped in an outdated process. It’s one of the largest purchases consumers make, yet the experience still feels stuck in another era. Part research project, part paperwork marathon, and part negotiation ritual. Today’s consumers start nearly everything online, […]

Mobile-First Gives Rural Small Businesses a Real Shot at Growth

August 18, 2025
Small businesses don’t sell the same way everywhere, but it’s the digital shift that can be the tailwind to sales growth, no matter the location, especially as the mobile phone...

David’s Bridal CEO Courts AI to Change How Brides Say Yes to the Dress

June 17, 2025
It would be easy to write a pun-filled puff piece about David’s Bridal. After all, it has achieved the leading market share for a $65 billion industry focused on connection,...

High-Income Americans Go Bargain Hunting and Shake Up Retail’s Royalty

June 05, 2025
The big trade down is on. Dollar General, long synonymous with serving America’s most budget-conscious consumers, is seeing a marked shift in its customer base. On its first-quarter 2025 earnings...

Quick Reads
Cox Introduces Omnichannel Platform for Automotive Sellers

October 21, 2025
Cox Automotive has introduced an omnichannel platform that helps automotive sellers offer their inventory in-store, on their own websites and on Cox Automotive’s Autotrader and Kelley Blue Book sites. The company’s eCommerce engine that powers these capabilities also handles complete transactions, including pricing, financing, trade-ins and final purchase, Cox Automotive said in a Monday (Oct. […]

Wayfair to Open Third Large-Format Physical Retail Location in 2027

May 15, 2025
A year after opening its first large-format physical retail location, Wayfair said it plans to open its third such store in early 2027. The home goods company opened its first...

Albertsons Sees 24% Growth in Digital Sales Amid Expanded Offerings

October 15, 2024
Albertsons Companies saw its digital sales increase 24% during a quarter in which its identical store sales increased 2.5%. During the quarter ended Sept. 7, the food and drug retailer...

Walmart Adds Third-Party Sellers’ Tires to Installation-Eligible Program

April 17, 2024
Shoppers can now order tires from third-party sellers on Walmart Marketplace and schedule an appointment to have those tires installed at a Walmart Auto Care Center at the same time. The tires...