Ask PYMNTS.com

[vc_row gap=”3″ equal_height=”yes” content_placement=”middle” css=”.vc_custom_1531269782879{padding-top: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”452481″ img_size=”full” css_animation=”bounceIn”][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1531269534217{padding-right: 10px !important;padding-left: 10px !important;}”][vc_custom_heading text=”Have a question? Chances are, we’ve answered it or could. If you have a question, click here to email us. Also, feel free to check out the studies we’ve done to get the full download on everything you need to know about a given segment within the payments and commerce industry.” font_container=”tag:p|font_size:14|text_align:left” use_theme_fonts=”yes” link=”url:mailto%3Aask%40pymnts.com|||”][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”black” css=”.vc_custom_1516903161380{padding-top: 10px !important;padding-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row gap=”5″][vc_column width=”1/2″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/4″][vc_custom_heading text=”Self-Service Retail” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1531266992042{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #539cdc !important;}”][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”Of the merchants you visited, what self-service capabilities were offered?” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1531267102250{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #000000 !important;}”][/vc_column_inner][/vc_row_inner][vc_custom_heading text=”In Collaboration with Diebold Nixdorf” font_container=”tag:p|font_size:9|text_align:right” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20italic%3A300%3Aitalic”][vc_raw_html css=”.vc_custom_1531267125253{padding-top: 10px !important;padding-bottom: 10px !important;}”]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[/vc_raw_html][vc_row_inner content_placement=”middle” css=”.vc_custom_1531269562222{padding-top: 20px !important;padding-bottom: 10px !important;}”][vc_column_inner width=”1/2″][vc_custom_heading text=”Other questions we asked:” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes”][vc_separator color=”black” css=”.vc_custom_1516903161380{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_custom_heading text=”When you decide to use self-service options, what encourages you to use them? ” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”What inhibits your usage of self-service options? ” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”Self-service checkouts are relatively new, and many shoppers still use traditional payment methods to complete their purchasing processes. ” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_btn title=”download the study” style=”flat” shape=”round” color=”black” size=”xs” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.pymnts.com%2Fask%2Fself-service-retail-study-july-2018%2F|||”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″][vc_single_image image=”522759″ img_size=”full” alignment=”center” style=”vc_box_shadow_3d”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”456276″ img_size=”full” alignment=”center” style=”vc_box_shadow_3d”][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/4″][vc_custom_heading text=”OMNI USAGE” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516842420507{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #539cdc !important;}”][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”Do You Research Products Online Before Purchasing?” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516843341680{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #000000 !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/3″][vc_custom_heading text=”7%” font_container=”tag:h1|font_size:100|text_align:center” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”2/3″][vc_custom_heading text=”of people conduct online research the products before going to the store.” font_container=”tag:h6|font_size:20|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” gap=”3″ css=”.vc_custom_1516733001454{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_column_inner width=”1/2″][vc_icon icon_fontawesome=”fa fa-shopping-basket” color=”custom” size=”lg” custom_color=”#539cdc”][vc_custom_heading text=”Most of the consumers of buy at regional retailers with local presence, both at large or small format stores. ” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”0.5%” font_container=”tag:h1|font_size:45|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”of shopping trips result from purchasing online and going to the store to pick up the product.” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”middle” css=”.vc_custom_1516819982743{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_column_inner width=”1/2″][vc_custom_heading text=”Other questions we asked:” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes”][vc_separator color=”black” css=”.vc_custom_1516903161380{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_custom_heading text=”Why do people use mobile apps?” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”How often do you use their (the stores) mobile app?” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”76 percent of respondents say, occasionally, they get additional products to those they purchased online when they go to the store for pick up. ” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_btn title=”download the study” style=”flat” shape=”round” color=”black” size=”xs” align=”center” button_block=”true” link=”url:http%3A%2F%2Fpymnts.fetchapp.com%2Ffiles%2Fcb47b64d|||”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row gap=”5″][vc_column width=”1/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/4″][vc_custom_heading text=”RESTAURANT INNOVATION” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516904762087{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #539cdc !important;}”][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”What percentage of restaurants actually use beacons? ” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516843361256{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #000000 !important;}”][/vc_column_inner][/vc_row_inner][vc_raw_html css=”.vc_custom_1516727453699{padding-top: 10px !important;padding-bottom: 10px !important;}”]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[/vc_raw_html][vc_row_inner content_placement=”middle” css=”.vc_custom_1516819982743{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_column_inner width=”1/2″][vc_custom_heading text=”Other questions we asked:” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes”][vc_separator color=”black” css=”.vc_custom_1516903161380{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_custom_heading text=”Does the restaurant accept digital wallets?” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”Does the restaurant have a kiosk from which you can make an order?
” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”Restaurants are constantly improving the way they reach consumers. They aren’t just looking to improve customers’ experience in-store these days, but are also reaching them through online and mobile channels.” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_btn title=”download the study” style=”flat” shape=”round” color=”black” size=”xs” align=”center” button_block=”true” link=”url:http%3A%2F%2Fpymnts.fetchapp.com%2Ffiles%2Fe1baf182|||”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”456286″ img_size=”full” alignment=”center” style=”vc_box_shadow_3d”][/vc_column][/vc_row][vc_row gap=”5″ equal_height=”yes” css=”.vc_custom_1516734695941{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_column width=”1/3″ css=”.vc_custom_1516813420845{background-color: #fcfcfc !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/4″][vc_custom_heading text=”CASH” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516727022564{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #539cdc !important;}”][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”What is most appealing about paying with a card or device?” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516727908070{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #000000 !important;}”][/vc_column_inner][/vc_row_inner][vc_raw_html css=”.vc_custom_1516727427460{padding-top: 10px !important;padding-bottom: 10px !important;}”]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[/vc_raw_html][vc_btn title=”download the study” style=”flat” shape=”round” color=”black” size=”xs” align=”center” button_block=”true”][/vc_column][vc_column width=”1/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/4″][vc_custom_heading text=”OMNIUSAGE” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516727943797{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #539cdc !important;}”][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”Do You Research Products Online Before Purchasing?” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516722968825{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #000000 !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” gap=”3″ css=”.vc_custom_1516733001454{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_column_inner width=”1/3″][vc_custom_heading text=”7%” font_container=”tag:h1|font_size:45|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”of people conduct online research the products before going to the store.” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/3″][vc_icon icon_fontawesome=”fa fa-shopping-basket” color=”custom” size=”lg” custom_color=”#539cdc”][vc_custom_heading text=”Most of the consumers of buy at regional retailers with local presence, both at large or small format stores. ” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/3″][vc_custom_heading text=”0.5%” font_container=”tag:h1|font_size:45|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”of shopping trips result from purchasing online and going to the store to pick up the product.” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_custom_heading text=”76 percent of respondents say, occasionally, they get additional products to those they purchased online when they go to the store for pick up. ” font_container=”tag:p|font_size:11|text_align:left” use_theme_fonts=”yes”][vc_btn title=”download the study” style=”flat” shape=”round” color=”black” size=”xs” align=”center” button_block=”true”][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1516813457902{background-color: #fcfcfc !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/4″][vc_custom_heading text=”RESTAURANT READINESS” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516733423204{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #539cdc !important;}”][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”What percentage of restaurants actually use beacons? ” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1516726076258{padding-top: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #000000 !important;}”][/vc_column_inner][/vc_row_inner][vc_raw_html css=”.vc_custom_1516727453699{padding-top: 10px !important;padding-bottom: 10px 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