Ask PYMNTS.com

Self-Service Retail
Of the merchants you visited, what self-service capabilities were offered?

In Collaboration with Diebold Nixdorf

Other questions we asked:

When you decide to use self-service options, what encourages you to use them?

What inhibits your usage of self-service options?

Self-service checkouts are relatively new, and many shoppers still use traditional payment methods to complete their purchasing processes.

OMNI USAGE
Do You Research Products Online Before Purchasing?

7%

of people conduct online research the products before going to the store.
Most of the consumers of buy at regional retailers with local presence, both at large or small format stores.

0.5%

of shopping trips result from purchasing online and going to the store to pick up the product.
Other questions we asked:

Why do people use mobile apps?

How often do you use their (the stores) mobile app?

76 percent of respondents say, occasionally, they get additional products to those they purchased online when they go to the store for pick up.

RESTAURANT INNOVATION
What percentage of restaurants actually use beacons?
Other questions we asked:

Does the restaurant accept digital wallets?

Does the restaurant have a kiosk from which you can make an order?

Restaurants are constantly improving the way they reach consumers. They aren’t just looking to improve customers’ experience in-store these days, but are also reaching them through online and mobile channels.

CASH
What is most appealing about paying with a card or device?
OMNIUSAGE
Do You Research Products Online Before Purchasing?

7%

of people conduct online research the products before going to the store.
Most of the consumers of buy at regional retailers with local presence, both at large or small format stores.

0.5%

of shopping trips result from purchasing online and going to the store to pick up the product.

76 percent of respondents say, occasionally, they get additional products to those they purchased online when they go to the store for pick up.

RESTAURANT READINESS
What percentage of restaurants actually use beacons?
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