More and more, chatbots are entering the B2C world without consumers even realizing it’s happening. But are we waiting for some big, wow-worthy, famous, life-changing chatbot in order for the concept to become mainstream? A “chatbot hero,” if you will? Chatbots are clearly not yet...
Chatbots are taking over the world. Or so it seems. Consumers can now book a flight, hail a ride, reserve a hotel room, buy shoes, manage their bank accounts online — now all without ever leaving the comfort of Facebook Messenger. There is just one tiny fly...
The whole point of chatbots is to streamline customer experiences. So, what about those taxpaying customers? The U.S. government, as well as local and state governments, could be starting to dabble in the chatbot world. If you haven’t registered to vote, here’s your chance: Sign...
Headed out for a bite tonight? Or, are you ordering in? Chances are a chatbot may have some involvement in your dining experience, even if you’re not completely addressing said chatbot. From seating hostess to pizza delivery order taker, chatbots are showing up in the...
Dare you. Nay, double dare you to find an industry without a bot. It’s true: bots have squeezed their way in and they’re changing the way companies interact with consumers online. Recently, PYMNTS’ Karen Webster discussed if it’s time to jump on the “Bot Bandwagon” this week, and...
