Early stumbles in self-checkout are giving way to a new era of self-service commerce powered by artificial intelligence and the Internet of Things, reshaping retail and unlocking new opportunities for businesses. The PYMNTS Intelligence report “Commerce Transformed: How AI and IoT Are Rebooting Self-Service Retail,”...
For decades, brick-and-mortar stores, loyalty programs and flashy eCommerce sites were sufficient to engage consumers. However, for rising generations like Generation Z (born between 1997 and 2012) and Generation Alpha (born in 2013 and beyond), traditional models no longer resonate. These digital natives are not...
The pressures facing retailers were in place long before tariffs and the specter of rising inflation dominated headlines. They’ve been dealing with theft (also known as shrinkage) and the changing expectations of consumers. Consumers need 24/7 convenience when it comes to commerce, born from the...
The brick-and-mortar retail model is in flux. Stores have been shuttering due to retail theft, staffing shortages abound, items are locked up, and navigating the aisles takes longer than ever. Shoppers, conditioned by the shift to eCommerce throughout the past several years, value time and...
Consumer preferences favor convenient, autonomous transactions, sparking the growth of self-service solutions across various industries. Unattended payments are driving this trend, providing customers with efficient, independent ways to complete purchases. Unattended payments, which allow customers to complete transactions independently through self-service machines or kiosks, are...
Self-service commerce technology provider Cantaloupe rolled out its new Smart Stores. These stores offer a 24/7 self-service solution for retailers, residential buildings, fitness centers and hotel pantries, according to a Tuesday (Dec. 10) news release. Customers present payment at the point-of-sale (POS) to unlock the...
In today’s retail environment, unattended payment technologies are revolutionizing the way transactions are processed. Once considered a convenience, these systems are now integral to enhancing customer experience and operational efficiency. A PYMNTS Intelligence report, “Unattended: The Payments Technology Shifting the Future of Commerce,” in collaboration...
McDonald’s is reportedly launching a series of digital ordering stations that provide cashierless checkout options. These stations — rolling out at a handful of the fast-food giant’s restaurants — will be able to take cash and provide change, letting customers skip the register, Bloomberg reported...
The unattended market, accounting for over $31 billion in the United States alone, is transforming the convenience commerce landscape and revolutionizing payment experiences in various settings such as offices, hotels, and universities. This trend has gained stronger momentum due to stringent health measures enacted during...