Today in healthcare, healthcare networks must endure 240 hours of setup to protect their data. Plus, CVS adds mental health counseling services and 76 percent prefer digital control of their healthcare records.
COVID-Related Stress and Rising Demand See CVS Expand into Mental Health Counseling
For all the well-documented fatalities and respiratory ravages that COVID-19 has inflicted, the virus has also unleashed a lesser-known torrent of mental health issues. It’s a reality that is causing CVS and other providers that aren’t normally associated with offering counseling and therapeutic appointments to enter the category with new offerings that make mental health counseling accessible and convenient.
In unveiling its new program, CVS said the demand for these types of services was highlighted by the fact that just under half of Americans have had concerns about the physical and mental health of family and friends, and just over a third have concerns about increased isolation.
76% of Patients Want to Digitally Manage Healthcare
The latest Generation HealthTech report, done in conjunction between PYMNTS and Rectangle Health, shows that, out of more than 2,200 individuals surveyed, 76 percent of respondents said they are “very” or “extremely” interested in using at least one digital method to track their health and help them manage interactions with their providers.
A separate recent study, Connected Healthcare: What Consumers Want from their Healthcare Customers Experiences (also a collaboration between PYMNTS and Rectangle), found that nearly two-thirds of younger respondents cited interest in digital interactions centered on email and text notifications about appointments. Roughly the same percentage would be interested in receiving test results through digital conduits.
Healthcare Providers Turn to AI to Rein in Fraudsters’ 240-Hour Head Start
In the battle against healthcare fraud, where the job is to make sure cyberattackers don’t make off with sensitive data or funds, it might seem as if the deck is stacked against the good guys.
That’s because there’s a significant amount of manual labor involved when setting up fraud detection systems, Beth Griffin, vice president, security innovation, healthcare vertical cyber and intelligence at Mastercard, told PYMNTS’ Karen Webster, noting it takes about 240 hours to set up the algorithms.
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