Apple is reportedly facing potential class action lawsuits in the U.S. and Canada over problems with some iPhone 6 and iPhone 6 Plus models that freeze up and won’t react to touch commands.
According to a report, Tony Merchant, a lawyer, said that as Apple received more and more complaints about problems with touch commands Apple “brushed it under the rug.” The lawyer said the firm, Merchant law Group, received significant numbers of complaints about the problems with their iPhone 6 and iPhone 6 Plus. Last month Merchant Law Group filed two class actions against Apple with one being Canada wide and the other for Quebec residents. The proposed suit, if its was filed, would include all Canada based iPhone 6 and iPhone 6 Plus customers and contends Apple was negligent because it knew the phones were defective but “intentionally concealed” from customers the defect and didn’t provide a proper remedy.
“You miss calls, you can’t text, it’s a horrible piece of crap,” says Trina Rae Wiegers, the lead plaintiff in the cross-Canada suit, according to the report. Wiegers contends that a few months following the expiration of her warranty her phone began to freeze up and no longer responded to touch commands. “It’s frustrating as hell because you’re missing phone calls from your kids. I have three kids. I use it for work,” said Wiegers in the report. Wiegers claims she contacted Apple multiple times about her problem but to no avail.
The report went on to note that in the U.S. a similar proposed class action suit against Apple was filed in the U.S. District Court for Northern California in August. That suit alleges “Apple has long been aware of the defective iPhones” and did not choose to fix them. The three main plaintiffs in the U.S. case complained about the same problem with their iPhone 6 or iPhone 6 Plus and want Apple to give them around $300 to fix it.