The connections customers have used to allow third-party agents to reach their RBC accounts will stop working, according to the article.
Customers themselves can continue to access RBC digital banking through its official website and mobile app, the bank’s own digital tools and features, and the bank’s customer service team, per the article.
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RBC said in the article that while artificial intelligence agents are becoming a part of everyday life and may deliver benefits to consumers and businesses, the agents cannot yet be trusted.
“To perform these tasks, personal AI agents need access to your online accounts, including financial ones, and may store your passwords to get there,” RBC said. “But as these systems become more autonomous, the stakes go up when something goes wrong — from fraud and consumer harm to risks that could ripple more broadly through the financial system. That’s why, after careful consideration and based on what we know today, RBC has decided to block third-party personal agents from direct access to authenticated RBC digital properties including online banking.”
PYMNTS reported Oct. 19 that four of the biggest names in banking in the United States are turning away AI agents.
Charles Schwab blocks unauthorized artificial intelligence agents, JPMorganChase CEO Jamie Dimon said outside AI agents would not get in the bank, Bank of America said it is limiting AI agents’ access to consumer deposits while it writes protocols that decide which party is liable for a payment an AI authorizes, and Citigroup does not let third-party agents log into accounts or transact, according to the report.
It was reported Thursday (Oct. 22) that major U.S. banks are detecting and deleting unauthorized third-party AI agents that are taking actions inside customer accounts. Some of the agents the banks have detected appear to have tried to take actions that were not requested by the user, according to the report.
The PYMNTS Intelligence report “From Assistive to Agentic AI: Consumers Wade Into Autonomous Commerce” found in January that while some consumers are ready to delegate financial tasks to agentic artificial intelligence, broad adoption will require “payments-grade” trust.
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