Delivery

Amazon-FedEx Standoff Comes To An End

Amazon-FedEx Standoff Comes To An End

Amazon has lifted its ban on FedEx Ground as a shipping option for third-party merchants, according to a report by The Wall Street Journal.

On Tuesday (Jan. 14), Amazon notified merchants that they could resume use of the FedEx Ground network to place orders through Amazon Prime. The shipping provider was banned right before Christmas and for a few weeks afterward.

According to Amazon, the ban was enacted because FedEx Ground wasn’t meeting deadlines for Prime deliveries, which are often guaranteed in one or two days. When FedEx would miss deadlines, it would trigger complaints and sometimes force Amazon to extend a customer’s Amazon Prime subscription to make up for the late delivery.

A spokesperson said that FedEx Home and Ground were unblocked because FedEx has shown that it can meet Amazon’s shipping requirements.

One of the main reasons for the long delay between the ban and the restoration is that Amazon looked at FedEx’s performance over a weeklong rolling window, and FedEx had to deal with some disruptions in early January during an exceedingly busy return period.

“This is good news for our mutual customers who have come to rely on the FedEx Ground offering,” a FedEx spokeswoman said. She added that during peak shipping season, the company’s ground unit did well, with an average package travel time of 2.4 days and 18 percent being delivered early.

Amazon stopped using FedEx last year for its own shipping contracts, which cost FedEx $900 million in revenue. Amazon still allowed it for third parties before the ban; those sellers account for about 60 percent of all products sold on the site.

Merchants were forced to use other options for shipping, including higher-priced FedEx air delivery or the United Parcel Service (UPS). Amazon said that using FedEx Ground for non-Prime orders was always fine.

——————————

PYMNTS LIVE ROUNDTABLE: TUESDAY, JULY 14, 2020 AT 12:00 PM (ET)

Digital transformation has been forcefully accelerated, but how does that agility translate into the fight against COVID-era attacks and sophisticated identity threats? As millions embrace online everything, preserving digital trust now falls mostly on banks and FIs. Now, advances in identity data and using different weights on the payment mix afford new opportunities to arm organizations and their customers against cyberthreats. From the latest in machine learning for fraud and risk, to corporate treasury teams working in new ways with new datasets, learn from experts how digital identity, together with advances like real-time payments, combine to engender trust and enrich relationships.

TRENDING RIGHT NOW