Search results for "food delivery"

July 14, 2023
KFC Adds Digital C-Suite Role as Virtual Competition Heats Up

This week in restaurant news, KFC adds its first chief digital officer, WOWorks adds seven new virtual brands, and Uber Eats reportedly follows through on its stated goal to wean...


July 14, 2023
IHOP CMO: Rise of off-Premise Demands More Portable Menu Options

As digital ordering has cemented its role in the years since 2020 as a key, permanent part of the restaurant industry, brands are being challenged to rethink their menus to...


July 14, 2023
Consumers Want Robots Out of Sight and Out of Mind...

Automation has touched and transformed many aspects of daily life. Dining and food preparation have primarily remained on the sidelines — until now. Consumers may soon be in for a...


July 13, 2023
Instacart Teams With Industrious on Same-Day Delivery at Coworking Spaces

Capitalizing on shifts in how consumers work, Instacart is going after the coworking spaces market with its latest partnership, seizing on businesses’ desire to draw consumers back into physical workplaces. The grocery...


July 13, 2023
Retailers Find It’s Expensive to Be Like Amazon

Retailers are recognizing that offering free shipping may not be sustainable in the long run. However, rather than eliminating it, they are raising the criteria for customers to qualify for...


July 11, 2023
Chipotle’s Pizzeria Shutdown Suggests Not All Foods Can Be Burritofied

As restaurants weigh consumers’ desire for customizable options with their demand for quick, easy meals, Chipotle has found that the build-it-yourself model that has fueled its success does not work for all...


July 11, 2023
Apple Debuts Store on Chinese Super App WeChat

Apple has reportedly begun selling its devices via the Chinese social media platform WeChat. WeChat is owned by Tencent and is considered China’s leading messaging app. Apple will sell iPhones, iPads and other products,...


July 10, 2023
Report: After 5 Years, Uber CFO Nelson Chai Plans to...

Uber Chief Financial Officer Nelson Chai is reportedly planning to leave the firm after five years. Chai told the company’s CEO, Dara Khosrowshahi, that he intends to move on, but an effective date has...


July 09, 2023
Judge Halts NYC Law Opposed Gig Delivery Services

A judge has reportedly halted a New York City minimum wage law that is opposed by app-based food delivery firms. New York State Supreme Court Justice Nicholas Moyne issued a...


Digital Divide: Aggregators and High-Value Restaurant Customers
Restaurants Fight Back Against Aggregators With Promotions and Loyalty Programs Table service restaurants have a problem: High-value, high-frequency customers now account for 44% of those using aggregators for ordering delivered meals, complicating eateries’ relationships with their most treasured customers. The new Digital Divide report, a PYMNTS and Paytronix collaboration, surveyed more than 2,100 U.S. consumers and found out that offering promos and loyalty perks was key to keeping the best customers in-house.