Online Merchants Say Outsourcing Fraud Prevention Impacts Payments Success
Fraud Management in Online Transactions – April 2024
There’s no shame in asking for help. Eighty-two percent of merchants experienced a cyber or data breach in the last year, and PYMNTS Intelligence’s latest study of 300 eCommerce executives, “Fraud Management in Online Transactions,” a collaboration with Nuvei, details merchants’ thoughts about fraud prevention, finding that outsourced methods correlate with fewer failed payments.
Inside the April Playbook
- 68%: Portion of merchants citing customer satisfaction as a security-related challenge
- 53%: Share of merchants using per-transaction 2FA
- 5%: Average failed payments rate for merchants using outsourced anti-fraud processes
