The Mastering Multichannel Commerce Playbook

The Mastering Multichannel Commerce Playbook

The Mastering Multichannel Commerce Playbook: Bringing Multichannel Optimization To The Back Office, a PYMNTS and Citi collaboration, examines how financial services firms are bringing multichannel optimization to the back office and improving payment processes as well as the customer experience.

Inside the January Playbook

  • 47 percent: Share of treasurers who want access to real-time liquidity management and real-time payments/collections information
  • 64 percent: Segment of treasury departments that report liquidity as a challenge
  • 93 percent: Portion of businesses that experience late payments from their customers

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    Mastering Multichannel Commerce Playbook