Why Holistic Payment Experiences Will Win the Payment Platform War

Consumers, Billers Demand End of Fragmented Bill Payment Experience

There’s an answer for consumers’ demands for easy, convenient bill pay on the horizon: a single bill pay platform. But whose? PYMNTS’ latest study of 2,099 U.S. consumers and 400 billers, “Why Holistic Payment Experiences Will Win the Payment Platform War,” a collaboration with Paymentus, offers insight on their points of pain and who might solve for it.

Inside the May Playbook
  • 62%: Share of consumers who experienced multiple payment pain points who say they would want access to a holistic bill payment platform
  • 36%: Share of consumers who reported experiencing 10 or more bill payment pain points who say they would be very or extremely interested in a holistic platform
  • 82%: Share of billers who say they think a holistic bill payment platform would help streamline their processes

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