Tackling the Chargeback Surge: How eCommerce Merchants Are Doubling Down On Disputes And Chargebacks

Report: Online Disputes are Surging — What Merchants Are Doing to Fight Back Thirty-nine percent of eCommerce shoppers across Australia, the U.K. and the U.S. are disputing more transactions now than before March 2020 — and merchants are feeling the pinch. Tackling The Chargeback Surge, a PYMNTS and Ethoca collaboration, surveys 3,557 consumers and 1,036 eCommerce retailers across the three countries to learn how local merchants plan to mitigate the toll that chargebacks take on their bottom lines.
Inside the February Report
  • 24%: Share of eCommerce customers who have disputed at least one charge in the past 12 months
  • 27%: Portion of consumers initiating chargebacks who do so because of fraud
  • 77%: Segment of merchants that are investing or plan to invest in chargeback prevention strategies

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