consumer preferences

Consumers Switch to Cheaper Retailers but Hesitant to Leave Grocers
Consumers Switch to Cheaper Retailers but Hesitant to Leave Grocers
April 17, 2024  |  Retail

Shoppers who are willing to leave their favorite retailers in search for better prices are hesitant to make the same kinds of changes when it...

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Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
March 25, 2024  |  Retail

Amid ongoing uncertainty, retailers are scaling back their reliance on in-mall locations, even as the new generation of shoppers flocks to these shopping centers. On...

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Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

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Amazon Extends Home Goods Lead Over Walmart With Discounts
Amazon Extends Home Goods Lead Over Walmart With Discounts
March 15, 2024  |  Retail

With mega-retailers Amazon and Walmart competing to secure consumers’ loyalty for high-ticket purchases such as furniture, the eCommerce giant is pulling further ahead by the...

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D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the...

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‘Barbie’ Came up Short at the Oscars, but the Brand Can Outperform in 2024
‘Barbie’ Came up Short at the Oscars, but the Brand Can Outperform in 2024
March 12, 2024  |  Retail

Even though Hollywood’s incarnation of Barbie took home just one Academy Award this week, the famous figurine is well positioned for another year of solid sales. As PYMNTS...

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15% of Consumers Buy Online to Control Time Spent Shopping
15% of Consumers Buy Online to Control Time Spent Shopping
December 06, 2023  |  eCommerce

Online retail subscriptions have revolutionized the way consumers shop, providing convenience and personalized experiences that cater specifically to individual preferences and needs.  This shift in...

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Most Borrowers Drawn to Speed and Convenience of Instant Disbursements 
Most Borrowers Drawn to Speed and Convenience of Instant Disbursements 
November 30, 2023  |  Disbursements

Disbursements are a critical part of consumers’ financial lives, encompassing various payments such as earnings, income, tax refunds, insurance claims and loan disbursements. While these...

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PayPal’s Bet to Boost Security May Pay Off in Broader Usage
PayPal’s Bet to Boost Security May Pay Off in Broader Usage
November 03, 2023  |  Payment Methods

As consumers’ eCommerce activity grows, so does their use of digital payment methods. Merchants looking to boost engagement can offer these payment options to maximize...

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